How to disable now assist execution (view AI steps)

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JK9903
Giga Guru

‎02-20-2026 07:23 AM

Hello Everyone,

 

Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP

Thanks,
JK
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Paulsylo
Tera Sage

‎07-01-2026 10:29 AM

Hi @JK9903  -

Try com.glide.cs.dynamic_loading_message.enabled = false.

 

Courtesy : @Victor Chen thanks

Regards,
PaulSylo

To be is to do. To do is to be.

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Dr Atul - LNG
Tera Patron

‎02-20-2026 07:24 AM

Hi @JK9903 I doubt this can be disabled because the system needs to tell the user how and what the AI agent is doing. Therefore, it is recommended to keep it enabled; otherwise, it becomes a black box.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

‎02-20-2026 08:00 AM

View AI steps in the Now Assist Panel (NAP) and Agent Studio has been designed for debugging and transparency during testing. 

 

You cannot completely disable the underlying logging functionality; you can hide or minimize the visibility of these steps during testing.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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JK9903
Giga Guru
In response to Tanushree Maiti

‎02-20-2026 08:05 AM

Hi, the attached screenshot is from Teams. I have connected ServiceNow and Teams, and I’m seeing logs in Teams that I do not want to be visible.

Thanks,
JK
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Dr Atul - LNG
Tera Patron
In response to JK9903

‎02-20-2026 08:12 AM

As said earlier mate, it is not possible mate.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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