How to restrict OOB Gen AI skill to purticular users since customer has only 260 licenses.

NanduR
Tera Contributor

3 weeks ago

How to restrict OOB Gen AI skill to purticular users since customer has only 260 licenses. By default, all ITIL users can access. But I want to restric this skill to only 260 members. 

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sachinvic
Giga Guru

3 weeks ago

@NanduR 

Hi,

You can check the skill's access configuration in Now Assist Admin >> Skills rather than relying on the default ITIL role.

  1. Open the relevant Gen AI skill and review its Access / Define access settings.

  2. Create a dedicated role and assign it only to the 260 authorized users.

  3. Configure the skill to allow access through that role, and update the display/access settings if the skill provides them.

  4. Test with one authorized user and one ITIL user who isn't licensed for the skill.

Important: Restricting who can access the skill is not, by itself, a guarantee that license consumption is limited to those users. Validate the entitlement and usage reporting against your ServiceNow contract before rollout.

 

FYR: ServiceNow documentation – Configure security controls for a skill

 

Which OOTB Gen AI skill are you referring to, and in which ServiceNow release? The access controls can differ by skill.

 

Helpful? Please mark the response as Accepted Solution ✅ and close the thread — this helps future readers find the solution faster.


Regards,
Sachinvic
✨ ArchX Certified | ✨ 16x ServiceNow AI MVP

 

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