I have created the ai voice assistant under servicenow OTTO and added few agents. I am able to create an INC without any issues. I have created the flow under Amazon Connect which will help me to connect to LIVE Agent.
But when the "request reason=user_requested" <<<mean to say the payload is user_requested and the condition is TRUE still missing the live agent queue flow>>>it is not connecting to LIVE AGENT and just holding up the call.
please assist on how the payload from servicenow to Amazon connect is missing for "user_requested" for the interaction reason.
Error : "Failed to fetch or parse interaction context" occurs when the AWS Lambda function fails to query, retrieve, or parse the call session data from the ServiceNow instance's interaction_context table.
getting the below error:
https://<<instanceID>>.service-now.com/api/now/table/interaction_context?sysparm_query=interaction.client_session_id%3Da17e6eb5-14b5-4d35-b643-2e4e033b3790%5Ename%3Dbot_context_data&sysparm_fields=name%2Cvalue&sysparm_limit=1","contactId":"a17e6eb5-14b5-4d35-b643-2e4e033b3790".
Please suggest
