Now assist Ai email configuration

MShireesha
Tera Contributor

7 hours ago

Hi all,

 

I have enabled skill in now assist skill for email recommendation. But emails are not recommended for tickets.

 

Thanks,

Shireesha

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3 REPLIES 3

Dr Atul - LNG
Tera Patron

5 hours ago

screenshot please 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
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yashkamde
Giga Sage

4 hours ago

Hello @MShireesha ,

 

what specific issue you are getting?

Also ensure you have follow steps as per docs .

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MShireesha
Tera Contributor
In response to yashkamde

2 hours ago

Hi,

 

I have activated now assist skill email recommendation, when it activated it should show now assist symbol for emails in incidents right, but it is not showing up.

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