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Resolution notes not generating in now assist for custom table

mansigoel
Tera Contributor

mansigoel_0-1785487444167.png
hello ,

we created a custom table (dealercase) that extends case table but now assist for generating resolution notes is not working and showing up the above error.

Its not working in native UI as well as in workspace.

Does anyone know about this?

 

1 REPLY 1

Ankur Bawiskar
Tera Patron

@mansigoel 

did you create/configure the skill for your custom table?

check this

Now Assist for ITSM: Handling Customization Scenarios for Resolution Notes Generation 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏
 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader