Roles

[Community Alums]

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
A. itil
B. task_worker
C. sc_fulfiller
D. catalog_ful ller
E. fulfiller

Chat GPT says the right answer is C. But iam  not able to find such role in my instance. Woud really appriciate an explaination.

Thanks.

[Dr Atul - LNG]

Hi @Community Alums 

The correct answer here is ITIL. ITIL defines the role assigned to an agent to fulfill requests and carry out work within the system

[Community Alums]

Do look into this once. It is a bit confusing.

[Nikhil Bajaj9]

Hi @Community Alums ,

Check these lines:-

In ServiceNow, an SC fulfiller is a user with the necessary permissions, often through the ITIL role, to work on and resolve user requests and tasks within the platform. 

Hope it will clear doubt.

Regards,

Nikhil Bajaj

[Community Alums]

so u mean, option C is the right answer.