“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
Forum Posts
Invoke now assist skill in custom script like BR
I want to trigger the chat summarization skill in a BR for interaction records. Any suggestions here the best way to get this.Not sure after scanning through many articles.
Resolved! Unable to Promote Agentic AI Agent to Now Assist Panel After Upgrade
Hello Community,We are working on Agentic AI using Now Assist / AI Studio and facing an issue while trying to promote an agent to appear in the Now Assist panel.Details:Platform release: [e.g., Washington DC / Vancouver]We have created an Agent using...
KB Generation Skill – “Write about HR Case” window not appearing while creating Knowledge Article.
Hello everyone,I am trying to create a Knowledge Article from an HR Case using the KB Generation skill. However, the “Write about HR Case” window is not appearing during the process.Has anyone encountered this issue before?Could you please advise wh...
Custom Fallback Topic is not getting triggered in Virtual agent on ESC portal.
Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...
Designing an AI Command Center in ServiceNow – A Learning Experiment
Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...
Now Assist Header background color change
I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?
Now Assist Header background color change
Please refer above image ,I am trying to update background color of above highlighted panel,I have Now assist enhanced chat activated. I have tried custom branding as well.Regards,Nishant
Now Assist for Knowledge: Real-world use cases and lessons learned?
Hi Community, We are currently evaluating how to leverage Now Assist for Knowledge Management,and I’d like to learn from real-world experiences rather than just feature descriptions. In particular, we are looking at the following use cases and would ...
Now Assist to display results from my custom tables.
I want "now assist" to respond data from my custom tables. I believe I've to create a custom skill which will fetch the data and give the output to a prompt.It would be really helpful if someone can give detailed steps to achieve the same.#nowAssist
Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data
After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...
Now Assist for Lease Contracts - WSD
Hello All, We have Now Assist for contract management. We are configuring the WSD - Lease Administration. The Lease adminsration is child table for OOTB contract table. Can we leverage now assist features from contract management to this WSD - Lease ...
Timeout error when calling a Skill Kit LLM from flow designer
Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...
Schedule job
we will do the development and deployment of an automation in that identifies and closes IT requests that have remained in an “Awaiting Approval” state for more than 45 days without any activity.Automation will be built as mentioned below.-Detect IT ...
Closed Requests not searchable in My Tickets page in ESC
Im searching the closed request details in the rightside seach bar, but i didn't get the Request details.could you please provide the solution for this issue.
