Step by Step plan for learning ServiceNow AI

Prashant62
Tera Contributor

‎06-14-2026 02:40 PM

I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.


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Tanushree Maiti
Tera Patron

‎06-14-2026 07:48 PM

Also @Prashant62 

 

Check these resources as well:

AI Module for integration:

AI Agents and 3rd party integrations

https://www.youtube.com/watch?v=2j6kKALy7lE

AI Agents for Integration Hub: Data matters most in the world of AI

 

AI module for ITSM:

https://www.youtube.com/watch?v=smTPmoNCesA

Task Intelligence for ITSM - Quick Start Guide

Agentic AI courses - already mentioned

Now Assist - already mentioned

AI in ITSM (full overview) 

 

AI module IN ITOM:

ITOM AIOps Resource Library

Introducing the ServiceNow ITOM AIOps Configuration Center

Driving Business Transformation with ServiceNow AI Agents
Driving Business Transformation with ServiceNow AI Agents
youtube.com/watch?v=2j6kKALy7lE
Are you overwhelmed by the buzz around AI agents and unsure what really matters for your business? In the age of digital transformation, the dream of AI-powered business transformation has often been hindered by siloed systems, fragmented tools, and disconnected workflows. Join us in this webinar
Learn how YOU can leverage Gen AI with Now Assist for ITSM
Learn how YOU can leverage Gen AI with Now Assist for ITSM
youtube.com/watch?v=smTPmoNCesA
You won't want to miss this opportunity to learn how ServiceNow is leveraging Gen AI with Now Assist for ITSM. We'll deep dive into the challenges we are solving, and who we're solving for. You'll get to see a live demo of the product and get a sneak peek at what's to come. This session is for ...
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