If you've been following the ServiceNow AI story, you know that AI Agents represent a massive leap forward for how work gets done on the platform. But here's the thing — AI Agents are only as good as the data and systems they can access. That's where AI Agents for Integration Hub comes in, and it's a game changer.
The Problem: Your Data Lives Everywhere
Our most strategic customers tell us the same thing: their enterprise data sits across hundreds of different systems — data warehouses, lakes, databases, hyperscalers, and applications spanning ERP, HR, CRM, and beyond. If you put AI Agents to work on top of these disconnected, non-integrated systems, they'll only add to your complexity rather than reduce it.
💡 AI Agents need to be built on a single platform that can access all of your data, process it, and govern it — all in real time. That's exactly what AI Agents for Integration Hub delivers.
In-Platform, Low-Code Integration with Integration Hub
Integration Hub connects all ServiceNow workflows with external systems so they can work more efficiently. With over 200 out-of-the-box spokes, customers can connect to core systems in minutes. For custom connections, you can build your own with Spoke Generator and Action Designer — all embedded in Workflow Studio.
From Scripted Conversations to Intelligent Action
Until now, spokes have powered workflows and Virtual Agent conversations with thousands of pre-built actions — but only for pre-scripted use cases. Every possible path had to be known and configured before runtime. Documenting and creating every possible path is costly and unfeasible over time.
⚡ AI Agents for Integration Hub changes the game.
Now, AI Agents use spokes dynamically — reasoning in real time about how to best solve a task. Agentic Workflows are intelligently created during runtime, with AI Agents selecting the right spokes and actions on the fly based on the latest available data.
How It Works: The Agentic Workflow Framework
The architecture behind AI Agents for Integration Hub follows a clean four-layer model. Here's how it all fits together:
These capabilities are available today through the Now Assist for Integration Hub app in the ServiceNow Store.
What's Available Today
Here's a list of the available AI Agents for Integration Hub, showing which spokes are enabled with AI Agents.
Have an Idea? We Want to Hear It
If you have an idea for a new AI Agent or feature that would support your use case, we want to know about it. Submit your request through the ServiceNow Idea Portal — just select "Integration Hub Spokes" as the Product/Service.
The Bottom Line
AI Agents for Integration Hub represents the next evolution of how ServiceNow connects your enterprise. Instead of manually scripting every integration path, AI Agents now reason dynamically — choosing the right spokes and actions in real time to solve business problems.
The future of integration is agentic. And it's available today.
