Unable to see all default GenAI MIM email recommendation templates (Only 2 Visible)

[namanajain]

I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.

However, I can only see “Initiate Communication” and “Default Communication” in my instance.

[Dr Atul - LNG]

No mate, is thse temoaet actiev true? if ye sstil nyt shong lig a nwo sypprt cas