Caller Authentication does not work using twilio provider

[User687957]

Dear all,

I have setup an Assistant provider as twilio for testing voice agent.From the configuration below I have setup the KBA for caller identification through phone number and set the caller authentication as Auth App
When calling the voice agent number, I manage to get identified by phone number but the second step for Auth App authentication fails all time by typing correct number
I have also try as MPF to set the SoftPin first but same thing
I have the feeling that MFA did not work at all in such context

Any one have experience this issue and any idea how to solve ?

regards

[Paulsylo]

thanks a lot, Is there any workable solution they provided, or it is background script?

[User687957]

Hello @Paulsylo this is a background script that they correct on my instance because I get an imporant customer demo

[Paulsylo]

Thanks ! I fixed it by mapping right deployment and mapping to right service mapping 

[dev101]

After a number of failed attemps, voice agent is not allowing me to proceed.  Where can I reset this flag?

[Paulsylo]

What is the actual issue ? if you could explain me ?