Is there any recommendation even today that AI agent must be part of Agentic workflow? or can we have individual AI agents and execute them?
Recently ServiceNow has introduced the option of enabling AI agent in Otto Panel and I see this dedicated page starting Australia - https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-landing-page.html
I am guessing that there is some change in strategy where we can start activating and use the desired AI agents (without activating the Agentic workflows?)
Overall its actually confusing like what approach we have to take - to activate the Agentic workflow or individual agents given that customer wants to implement Otto for ITSM for example 😕
