Can individual AI agents be activated and used without activating the parent agentic workflow?

Suggy
Giga Sage

‎09-30-2026 10:18 AM

Is there any recommendation even today that AI agent must be part of Agentic workflow? or can we have individual AI agents and execute them?

 

Recently ServiceNow has introduced the option of enabling AI agent in Otto Panel and I see this dedicated page starting Australia - https://www.servicenow.com/docs/r/intelligent-experiences/ai-agent-landing-page.html

 

I am guessing that there is some change in strategy where we can start activating and use the desired AI agents (without activating the Agentic workflows?)

 

Overall its actually confusing like what approach we have to take - to activate the Agentic workflow or individual agents given that customer wants to implement Otto for ITSM for example 😕

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Suggy
Giga Sage

Monday

I had a call with ServiceNow support engineer. Overall I can say two things

1. ServiceNow support team is completely clueless even today on this OTTO product. Talk to 10 support engineers, you get 10 different answers

2. Any support case you create on Otto, it takes ages. Why - because support engineers are not trained and also that the beauty of this product.

3. The docs are always having gaps. The team working on docs are working for namesake.

 

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