Email predictive text assistance skill

[Astron0809]

We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.
Could anyone share any documentation, implementation guide, or best practices for testing this skill? Specifically, we’d like to understand:
  1. The expected behavior once it is enabled.
  2. The recommended approach for testing its functionality.

Any guidance or relevant documentation would be greatly appreciated.
Thank you!

[Astron0809]

Hi @Tanushree Maiti,

We have enabled the Email Recommendation skill. However, while reviewing the Platform Skills, we came across the Email Predictive Text Assistance skill. It is not clear to us whether both skills provide the same functionality. If they are intended to behave the same way, why ServiceNow provides them as two separate skills? Are there any differences in their functionality, supported use cases, or the scenarios in which each should be used?

[Tanushree Maiti]

Hi @Astron0809 

 Email Predictive Text Assistance - this capability is part of Now Assist experience within the Email Recommendation skill .

It assists while typing by predicting the next words or phrases.