Global biopharmaceutical leader Takeda has been recognized as a ServiceNow AI Pacesetter for its innovative use of AI to accelerate workflows across the enterprise. The starting point of Takeda’s AI j...
The AI conversation has shifted. It’s no longer about proving AI works or choosing which tool to deploy. The focus is now about moving pilots into production, and ensuring they deliver real value, day...
If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Ass...
Our technology workflows team launched Pre-Built Domain-Specific servers as part of the September 10th release:See their post for more: https://www.servicenow.com/community/itsm-blog/servicenow-launch...
Most AI pilots work fine, and that's what makes them so hard to argue with. The demo goes well, the model does its job, and then a year goes by and nobody can point to a number that moved. You're not ...
Section 1 - Overview Now Assist reporting (Now Assist Analytics and Subscription Management) shows how many assists an organization consumes, but nothing in the platform acts when one team or one powe...
Introduction Record Summarization is one of the most visible and valuable Now Assist capabilities, especially when organizations start rolling out AI at scale. The Summarization skills offer a good co<!-- --><!-- --><!-- -->...
I am often asked about the AI governance and guardrails available within Now Assist, so have created the attached whitepaper as an introduction to the topic.
Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar. Agentic AI is only as valuable as it is reliable. To build a production-ready environment, ensure your AI agents can acc...
Go live with agentic AI workflows! Check out this webinar for a hands-on demo. ServiceNow's agentic workflows leverage powerful automation capabilities that help administrators streamline their work p...
Agentic AI isn't a distant concept anymore. It's available on your ServiceNow platform today. But before your AI agents can get to work, your environment needs to be ready. That's the focus of the fir...
Recently, while debugging an Agentic Workflow, we ran into an issue where the workflow was not appearing in the Now Assist panel. The development team mentioned that they were able to activate it from...
It’s time to celebrate those who Put AI to Work for their people with the AI Pacesetter Innovation Awards! Calling for ServiceNow customer nominations who are driving business transformation with Serv...
Overview: The Knowledge Graph (KG) application enhances consuming features—portal searches, Now Assist Virtual Agent, AI agents, and generative AI skills—by surfacing contextual data from ServiceNow r...
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How to Pause a Now Assist Skill When a Team or Use...
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Configuring the Summarization Skill beyond the Now...
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Wednesdays@One: See Now Assist in Action for Emplo...
