From Development to Production: Ask ServiceNow's AI Experts Anything

[ryanyong]

Hey everyone, I'm Ryan, an engineer on ServiceNow's Forward Deployed Engineering team. We're a team of experts and builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform, with direct access to Product and the ServiceNow C-suite.

What we do
We partner directly with customers facing the most complex challenges to co-innovate agentic AI use cases and ship them to production on the ServiceNow AI Platform.

Why this thread
If you're a ServiceNow customer sitting on AI entitlement you haven't fully put to work, this is your chance to ask the Forward Deployed Engineers building these solutions in the field. Bring your hardest questions about moving from unused credits to AI running in production, and getting the most value out of your existing ServiceNow investment.

Ask us anything. We are the subject matter experts, and we will get you an answer.

We'll be answering live from August 3rd to 7th. Post your question anytime between now and 8/7, upvote the ones you want answered first.

[Dustin Gannon]

Tricky question with how much everyone is building everything everywhere all at once.

I would say for the next year or two, this is a real risk to any innovation.  But you can today prevent this by starting with the https://applibrary.service-now.com/ and checking to see all the OOTB use cases already build by the product teams as a starting point.

But we will probably all be revisiting these automations for a few years as this goes from bleeding edge to leading edge to regular automation type work as it matures.

[gulatia]

The current integration that we have setup between Copilot and Not assist looks at SN KBs and then shows the steps on how to submit a specific request and also gives link to the Servicenow Catalog forms. Is there a way to make this more coversational so that the Bot asks questions and based on the response, it creates the request without the user having to fill in the form?