NOW ASSIST AI SEARCH LICENSING

[MattiaD97748969]

Hi,
could you please confirm whether enabling and using Now Assist in AI Search consumes Assists (the consumption units used by Now Assist features), or if this specific AI Search capability does not consume any Assists?
Thank you.

[Tricia Cornish]

 
Using Now Assist in AI Search  (Q&A) will no longer consume assists. It is a platform capability that is activated with one of the Now Assist for (ITSM, CSM, HR) products however, the response can auto-launch a variety of actions that do consume assists, so it's recommended that you test your use cases and review your consumption, prior to rolling out to a larger audience.

[Tricia Cornish]

@MattiaD97748969 UPDATE: In updated assists consumption documentation, Search Q&A no longer consumes assists for a user asking a question. That said, any additional action (VA topic, catalog execution, knowlege graph retrieval, responses provided from an AI Agent) will consume assists. We continue to improve licensing and subscriptions based on a variety of factors, so please check with your account team on the latest assist consumption counts by feature.
This is the latest as of Sept 10: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/servicenow-otto...