Otto for ITSM - Service Operations Workspace features

[pauladams]

Hi Community,

Our organization is planning to implement Otto for ITSM.

We currently use Incident, Request, Change, Problem, and Knowledge Management with Service Operations Workspace (SOW).

I have been asked to identify and test the capabilities that Otto adds to these ITSM applications and to SOW.

Could anyone point me to the best source for a comprehensive feature list, such as product documentation, release notes, feature matrices, or implementation guides that specifically map Otto capabilities to ITSM workflows and SOW?

Any insights from teams that have already implemented Otto for ITSM would also be greatly appreciated.

Thank you!

- Pa

[Hemanth M]

Hi @pauladams ,

You can refer all the NowAssist for ITSM Materials --> its now Otto for ITSM 🙂

Here some helpful resources:

PDF  - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-cente... 

SN Community Article - https://www.servicenow.com/community/itsm-articles/now-assist-for-itsm-quick-... 

SN_DOC https://www.servicenow.com/docs/r/it-service-management/now-assist-for-it-service-management-... 

Hope it helps!