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Now Assist - Case Resolution Notes Generation HRSD

JoshMartin
Tera Contributor

Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated. Any thoughts on how to resolve this? Thanks! 

10 REPLIES 10

Dr Atul G- LNG
Tera Patron

Hi @JoshMartin 

I'm not sure why my answer isn't available either, but as I mentioned on day 1, the plugin needs to be repaired. It might be in another thread from you regarding the same issue.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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