Hello Everyone, I've installed this plugin "IT Service Management AI Voice agent collection" ('sn_itsm_voice_aia')I can't find any option to test these voice AI agents. When I go to the testing section it only shows the chat AI agent. There’s no opti...
Dear all,I have setup a Twilio voice agent which is capable of creating an Incident based on a voice agent conversationThe voice agent is asking some question and then based on my reply send the conversation in the incident description as seen belowA...
We used the migration tool to transfer our NLU topics and topic blocks, but I am encountering loops or virtual agent conversations ending with a specific topic block. Does this indicate that some NLU nodes converted to LLM nodes are not supported? Fo...
Hi, I have to encrypt the catalog variable, can some one tell me the steps.
Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...
Hi Community, As part of a personal learning initiative, I explored how AI-assisted patterns could enhance Incident Management workflows in ServiceNow (built in a Personal Developer Instance). The goal was not to implement licensed GenAI features, bu...
Hi all,I’m currently working on a requirement to introduce agentic AI-driven quality monitoring for outbound emails sent from cases in ServiceNow, and I’d appreciate some guidance on the best approach.We want the system to automatically scan outbound...
Hi All, When i try to use Investigate Problem agent workflow, it is not working. When i try to run it and provide the Problem record number, it says that it cannot find problem record.NowAssist for ITSM is enabled. However in above agent workflow whe...
We are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or catalog items are opening in the sam...
I want to set dynamic conditions when searching with the NowAssistSkillKit RAG tool.Example:Table: IncidentsCondition: assignment_group is (dynamic) One of My GroupsI encountered an error when trying to set the above condition in AI Search Source.
Dear all,I would like to try to checn how this "Investigate and resolve ITSM incidents agentic workflow" is interating with an incident.What I have noticed from its default configuration is that the trigger is manual and based on conditions as seen b...
Hi everyone,I’m currently facing an issue with configuring Now Assist for a custom field in an HR Case and would appreciate your guidance.Context:I have created a custom field “Close Notes” on the HR Case form which is HTML field type.I have config c...
Does the RAG tool in NowAssistSkillKit verify the executing user's permissions for records in the search source using ACLs?Or are records found in the search source used as sources for the response even if the executing user does not have a Read ACL ...
Now Assist in the Portal Case Form enhances the case creation experience by helping users find solutions before submitting a case. This reduces unnecessary case creation and improves efficiency for both customers and agents.Powered by AI Search and g...
Please provide me with development steps and transform script for below story:Thank you in advance!!
