We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk supp...
I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...
Hi Folks, I am use MCP Server from ServiceNow Out of box and inside it I use REST API tools then will I still be charged Now Assist tokens for this setup?My understanding is that it shouldn't be charged.
I am using ServiceNow Out of the box Quickstart MCP server I'm trying to connect Claude Desktop to a ServiceNow MCP server using mcp-remote. I have a pre-registered OAuth client (client-id and client-secret provided by ServiceNow). Despite passing th...
Hi all, I am facing this issue where if i click on an hyperlink of an knowledge article which is present in a knowledge article, Sample url (https://pdi.service-now.com/tech?id=kb_article&sysparm_article=KB0011758) article in portal, It is getting re...
Generative AI ControllerHello everyone, how is it going?I'm pretty new around here in the ServiceNow ecosystem, but I've been keeping a close eye on the AI world. Recently on LinkedIn, I came across some content about agent orchestration/control with...
Hey!I want to know whether the metas within catalog items influence their discovery during conversational catalog ordering within Virtual Agents. Say a catalog item is conversational, will me typing out queries containing metas boost their discovery ...
Hi all, The scope of my post is to get as many info as possibile regarding the Now Assist Virtual Agent (chatbot) in order to be able to present it to a client and make it clear. I'm struggling to get specific info related to the chatbot from the doc...
I'm working on a requirement to update the Now Mobile Incident record view. Retain Short Description at the top of the incident record view.Display Problem Statement on the incident detail view.Remove a duplicate Urgency field and retain only a sing...
Hi,as per the user-side requirement, I need to add some detailed case information to the end of the OOTB Case Summarisation skill’s response. This information is static; it must only be displayed in the response and not used by Now Assist to generate...
My goal is to initiate an Agentic Workflow and AI Agents mainly via a UI Action, not through a Now Assist chat-based trigger.Is it possible to programmatically trigger Agentic Workflows and AI Agents using APIs, GlideRecord queries, Script Includes, ...
Hi Everyone,I have added Now Assist Q&A Genius Result in Next Experience Search Profile to enable the AI Search with Now Assist in Global Search. It is showing some results in the Genius card but it has a 'Ask a follow up' button, it is not redirecti...
I want to force the Now Assist virtual agent to launch a topic via a button or link in the portal. My research indicates that it's possible to force the virtual agent chatbot to launch a topic via links or buttons, as found in the knowledge base and ...
Hi everyone,I'm creating a custom skill for task summarization and would like the Summarize button to be displayed in the same way as the OOTB case/incident Summarization feature. So far, I have:Created the custom skillAdded the Now Assist context me...
Hi Community,I wanted to know whether and how can I create a dashboard for AI Agent usage. There are multiple AI agents and use across multiple modules (Incident, Problem, change). I wanted the dashboard to show when a AI agent is used and by which S...
