Hi @MattStoodley , I ran into the exact same issue getting the 301: Solution Name is empty in the PI tool output. Searching for an answer I came across your question. Were you able to solve it? I'm about to open a case with support myself since this seems to be an issue with the Predictive Intelligence tool itself in Now Assist Skill kit since there is no configuration available besides just selecting the 'Solution label'.
As a work around to keep going, I instead opted to add an additional script tool and call the solution directly using the below script. This is working for me. Just replace with your solution name obviously.
(function runScript(context) {
var solutionName =
"ml_yoursolutionnamehere";
try {
var shortDescription =
context.getValue("incident.short_description") || "";
var description =
context.getValue("incident.description") || "";
var mlSolution =
sn_ml.MLSolutionFactory.getSolution(solutionName);
var response =
mlSolution.predict([{
short_description: shortDescription,
description: description
}], {
top_n: 3
});
var result = JSON.parse(response);
var predictions = result["1"] || [];
return JSON.stringify({
prediction_found: predictions.length > 0,
prediction_count: predictions.length,
predictions: predictions.map(function(p) {
return {
assignment_group: p.predictedValue || "",
assignment_group_sys_id: p.predictedSysId || "",
confidence: p.confidence || 0,
threshold: p.threshold || 0
};
})
});
} catch (e) {
return JSON.stringify({
prediction_found: false,
error: e.message
});
}
})(context);
