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ACL,UI Policies,Client script,Business Rule

SnehaK219855038
Giga Contributor

Hi Team,

Can anyone help me with actually in studio i created a custom app and trying to do for 

Managers can see all the requests.

IT Support can only update the "Assigned To" and "Delivery Date" fields

I have given Roles as x_1667806_asset_r.IT Support and x_1667806_asset_r.Manager and trying to give to ACL,UI Policies,Business Rules,Client script it is not working. Can anyone help me how to solve this please

3 REPLIES 3

Sunil B N
ServiceNow Employee
ServiceNow Employee

Hi Sneha,
You need to set field level ACLs for "Assigned to" and "Delivery date". 
For table.* you will have access to managers. And for these two fields you can set both managers and IT support to have access.
let me know if this helps.
Thanks and Regards,
Sunil B N

Ankur Bawiskar
Tera Patron
Tera Patron

@SnehaK219855038 

you will have to play around with the ACL on those 2 fields

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shivalika
Mega Sage
Mega Sage

Hello @SnehaK219855038 

 

What exactly have you done with ACLs ? Can you share screenshot?

 

Field level ACLs on these both should work, but if you want that ONLY thse two and no other, then use "Deny Unless" in the field level ACL. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

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