Attach Similarity Definition to incident

[Meena4]

Hi All,

I have created Similarity Solution (Based on Short Description getting related incidents). I want to link the Similarity Definition with Incident. So, when the new incident created the list of similar incidents needs to display from Similarity Definition. Please help me to get this.

Thanks.

[Dr Atul G- LNG]

Hi  

You need to go to the Workspace, and then you can check similar incidents in the sidebar panel to see this.

[Meena4]

Thanks for your Response.
I want to link the similarity definition to be linked when the major incident created.

Please let me know the solution.

Thanks.

[Tanushree Maiti]

Hi @Meena4 

For Incident ,  Agent Assist [incident] should be included in the SOW.

Ref this: Solved: How to use Predictive Intelligence (PI) similarity... - ServiceNow Community

Also This blog is great help for Similarity solution testing

Predictive Intelligence for HR - Use similarity to help agents solve issues faster (Article 2)