Blank screen in Source-to-Pay Workspace

bately · 3 weeks ago

Hi,
I'm working with the Source-to-Pay Workspace (S2P) and I’m running into an issue where the workspace opens but the main content area is completely blank.

The header, navigation panel and shell are rendered, but the workspace does not load any Landing Page / Home Page / components.
UI Builder also opens the experience, but no page or layout is displayed, even though the Workspace application record exists and is active.

This is happening only in S2P Workspace.
Other workspaces (for example CSM/FSM) show the same behavior.

So the workspace is technically launching, but no page is actually loaded inside it.

I would like to understand what could cause this behavior and how to correctly attach or restore the landing page for the S2P Workspace so the main content is displayed instead of a blank screen.

Thanks in advance!

Dr Atul G- LNG · 3 weeks ago

Hi @bately

Try to repair the S2P Workspace plugin.

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Sarthak Kashyap · 3 weeks ago

Hi @bately ,

Check in inspect -> console if there is any error are coming, try to clear UI Builder cache and follow @Dr Atul G- LNG suggestion.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Ankur Bawiskar · 3 weeks ago

@bately

are you checking this as admin?

Did you check in some other instance?

Try clearing instance cache using cache.do and then logout and login again?

If you are sure after installing the Plugin for Source to Pay nothing has changed then raise a case with ServiceNow.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

nechma · 3 weeks ago

Hi everyone,

I ran into the same issue in my PDI — the homepage of the Source to Pay Workspace was completely blank.

I was able to resolve it by doing the following:

Opened the sys_ux_app_config table
Searched for the PSM app config record
In the UX Screens related list, opened the Combined Landing Page screen
Changed the Page Definition from Combined Landing Page to Landing Page (the one that belongs to the Source to Pay Workspace)

After making this change, the homepage loaded correctly.

I’ve attached a screenshot as well.

Can someone please confirm if this is the recommended/optimal way to fix this issue?

Thanks!