Change Advisory Board processes

[Dinesh_Now]

1. CRB – Change Review Board / Change Review Board Meeting

• CRB stands for Change Review Board (sometimes also called CAB – Change Advisory Board).

• It is a group of stakeholders who review, approve, and prioritize changes in IT.

• CRB meetings ensure that changes are assessed for risk, impact, and scheduling before implementation.

Uses of CRB in ServiceNow

1. Review Normal and High-Risk Changes before implementation.

2. Approve or reject changes based on impact and risk.

3. Ensure compliance and governance for IT changes.

4. Coordinate changes across multiple teams.

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2. CRM – Change Review Meeting

• CRM is sometimes used to refer to Change Review Meeting in ServiceNow.

• It is the actual meeting or session where CRB members evaluate pending changes.

Uses of CRM

1. Discuss and approve emergency and normal changes.

2. Document decisions made for each change.

3. Schedule changes in alignment with business priorities.

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3. Difference Between CRB and CRM

Term Meaning Use

CRB	Change Review Board	The group of people responsible for reviewing changes
CRM	Change Review Meeting	The event/session where CRB members review changes

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Summary

• CRB = People/Board who review changes.

• CRM = Meeting where changes are reviewed and approved.

• Both ensure changes are controlled, risk-assessed, and approved in ServiceNow.

[GlideFather · Accepted solution]

Hi @Dinesh_Now,

could you possibly share the sources that you have used?

I have never heard of CRB nor CRM, in ServiceNow it was always CAB and CAB meetings. And no documentation for CRB/CRM was found, thus I want to know where did that come from.

Can you please share your resources to learn more?

Thank you

[GlideFather · Accepted solution]

Hi @Dinesh_Now,

could you possibly share the sources that you have used?

I have never heard of CRB nor CRM, in ServiceNow it was always CAB and CAB meetings. And no documentation for CRB/CRM was found, thus I want to know where did that come from.

Can you please share your resources to learn more?

Thank you

[Dinesh_Now]

Hi @GlideFather ,

You are correct, its CAB only, even i mentioned that too in my initial 1st line , if u can read, but some of organisation to understanding using the name CRB/CRM for CAB only.

[GlideFather]

thank you @Dinesh_Now for your reply.

The point is that it shall not be sometimes but always... It is never called Change Review Board in relation to ServiceNow.  Please share your motivation to share Change Review Management, where does it come from? 

And Sumit said the same thing and you accepted that solution... so it's really strange. 

[its_SumitNow · Accepted solution]

Hi @Dinesh_Now 

it's Never CRB in ServiceNow , It is CAB (Change Advisory Board), Pleas Review your content 

I hope my response helps 

Regards

Sumit