Change Advisory Board processes

[Dinesh_Now]

1. CRB – Change Review Board / Change Review Board Meeting

• CRB stands for Change Review Board (sometimes also called CAB – Change Advisory Board).

• It is a group of stakeholders who review, approve, and prioritize changes in IT.

• CRB meetings ensure that changes are assessed for risk, impact, and scheduling before implementation.

Uses of CRB in ServiceNow

1. Review Normal and High-Risk Changes before implementation.

2. Approve or reject changes based on impact and risk.

3. Ensure compliance and governance for IT changes.

4. Coordinate changes across multiple teams.

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2. CRM – Change Review Meeting

• CRM is sometimes used to refer to Change Review Meeting in ServiceNow.

• It is the actual meeting or session where CRB members evaluate pending changes.

Uses of CRM

1. Discuss and approve emergency and normal changes.

2. Document decisions made for each change.

3. Schedule changes in alignment with business priorities.

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3. Difference Between CRB and CRM

Term Meaning Use

CRB	Change Review Board	The group of people responsible for reviewing changes
CRM	Change Review Meeting	The event/session where CRB members review changes

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Summary

• CRB = People/Board who review changes.

• CRM = Meeting where changes are reviewed and approved.

• Both ensure changes are controlled, risk-assessed, and approved in ServiceNow.

[GlideFather · Accepted solution]

Hi @Dinesh_Now,

could you possibly share the sources that you have used?

I have never heard of CRB nor CRM, in ServiceNow it was always CAB and CAB meetings. And no documentation for CRB/CRM was found, thus I want to know where did that come from.

Can you please share your resources to learn more?

Thank you

[its_SumitNow]

@Dinesh_Now  currently your rank is  tera Contributor , Once it rises above , You would be able to see options

Regards

Sumit

[Dinesh_Now]

@its_SumitNow . Thank you for response and guide.
@GlideFather , Thank you for correcting me. i have accepted both As a solution.