Change the Field Order in Form

[Geraldina Valer]

Hello community,

I’m working with Incidents in ServiceNow and I would like to change the order of the fields shown in the Activity Formatter (Field Changes section).

I already modified the property glide.ui.incident_activity.fields to add or remove fields, and that works correctly.
But the order in which the fields appear does not change — even if I change the order in that property.

I also tried changing the order using Configure Available Fields (the funnel option) in the Activity Formatter, but it didn’t have any effect. The fields appear, but still in the same order as before.

My question is:
 Is there any way to control or customize the order of the fields displayed in the Activity Formatter for field changes?
Or is the order always determined internally by the platform?

Thanks a lot in advance! 🙌

[Ankur Bawiskar]

@Geraldina Valer 

it always lists fields for Field Changes in alphabetical order or a default backend logic, regardless of the order set in the system property or the “Selected” list in Configure Available Fields.

it's informed in docs as well, see below

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Geraldina Valer]

Thanks for clarifying. Just to confirm:
There is no way at all (property, configuration or backend setting) to change the order of fields in Field Changes?

[Ankur Bawiskar]

@Geraldina Valer 

that's correct. it's stated in docs.

fields appear in alphabetical order irrespective of order in Selected column

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Geraldina Valer 

I have not tested this, please give a try

https://www.servicenow.com/community/itsm-forum/journal-fields-rearrange-themselves-with-the-activit...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan