Choice list modification not captured in update set

[mathewirene]

Hello Team,

I am asked to create a new choice in a resolution code of incident form. and this must be in alphabetical order  so inorder to make it in alphabetical order i have made changes in values and sequences of the already existing choices but this is not getting captured in update set . only the newly created choice is captured in update set , may i know will the value and sequence change also be captured in update set or it should be a manual actions?

Thanks

[Ankur Bawiskar]

@mathewirene 

it should get captured

If you change the order field on each of the earlier choices then it should be captured

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[yashkamde]

Hello @mathewirene ,

Yes value and sequence changes are manual actions unless you explicitly export/import those records.

If my response helped mark as helpful and accept the solution.

[Tanushree Maiti]

Choice's update is record level change. Open the Updated choice (any update whether its order or other cahnge) record and Under related Link ->click on Forced to update set.

[Laveena-Agarwal]

Hi @mathewirene 

Check this KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2187302

and also check the attributes of the particular- if something is mentioned explicitly