Choice list modification not captured in update set

mathewirene
Tera Contributor

Hello Team,

 

I am asked to create a new choice in a resolution code of incident form. and this must be in alphabetical order  so inorder to make it in alphabetical order i have made changes in values and sequences of the already existing choices but this is not getting captured in update set . only the newly created choice is captured in update set , may i know will the value and sequence change also be captured in update set or it should be a manual actions?

 

Thanks

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@mathewirene 

it should get captured

If you change the order field on each of the earlier choices then it should be captured

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yashkamde
Tera Guru

Hello @mathewirene ,

 

Yes value and sequence changes are manual actions unless you explicitly export/import those records.

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Tanushree Maiti
Tera Contributor

Choice's update is record level change. Open the Updated choice (any update whether its order or other cahnge) record and Under related Link ->click on Forced to update set.

TanushreeMaiti_0-1770105783367.png

 


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Thanks,
Tanushree
Certified Technical Architect | 9xCIS