Citrix Automation In SNOW RPA

NitikaT
Tera Contributor

‎06-30-2025 11:06 PM

Hi Team, I am working on a project that involves Citrix automation, but I have found that there is no documentation available in their community or elsewhere. Could you please assist me with this? Additionally, I have noticed that the action items provided are not reliable. If possible, could you share some best practices for Snow Citrix automation?

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Mark Manders
Mega Patron

‎07-01-2025 02:23 AM

Can you share more about the automation you are trying to accomplish? 

And please realize that you are on the ServiceNow Community, so I assume you are talking about automation related to the ServiceNow platform? Because Snow is a completely different platform/company than ServiceNow.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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NitikaT
Tera Contributor
In response to Mark Manders

‎07-01-2025 02:31 AM

Certainly, i am using ServiceNow's RPA Desktop Design Studio for automating the steps.

Below are the high-level steps of the automation i am trying to accomplish:

  • Log in to NetScaler AAA portal using RSA token authentication.

  • Access the Citrix environment from the portal.

  • Within Citrix, launch the required application.

  • Enter the invoice number in the application.

  • A tabular data view appears for the entered invoice.

  • Download the invoice attachment from the application.

  • Copy the downloaded invoice from the Citrix environment.

  • Paste and save the file to your local machine (where ServiceNow RPA Studio is installed).

 

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