Clarification Needed on User Story Requirements

[damodar]

regarding the “Time of the webinar” requirement, which field type should we use for this? I could not find a direct Time field with AM/PM format in ServiceNow Catalog variables. Could you please suggest the expected implementation for this requirement?

[Tanushree Maiti · Accepted solution]

Hi @damodar 

Servicenow does not offer a native "Time-only" variable with a built-in AM/PM format picker within its Service Catalog. The system only provides OOB Date or Date/Time variables.

Giving you couple of option. which you thinks best suited for your project , select it.

Option 1: Use Date/Time field as it is OOB

Option 2: Create a single Select Box variable listing specific webinar start times (like  09:00 AM, 09:30 AM, 10:00 AM). This works best if your webinars only start on the hour or half-hour.

Option 3:  To manually type the time but ensure it strictly follows an AM/PM pattern, use text validation in a Single line text field.

Option 4:  Create three separate variables side-by-side using container:

• Hour: Select Box with choices 01 through 12.
• Minute: Select Box with choices 00, 15, 30, 45
• AM/PM: Select Box with choices AM and PM