I am trying to create a knowledge from a resolved incident. When I click on the create knowledge button, its taking me to the table 'kb_template_incident_kcs_article_html' and the lookup of 'Knowledge base' field is showing only 2 ootb records from the knowledge base. And I have created 2 custom knowledge bases which I cannot see in that lookup.
What might be the reason for this?
Hi @Akshay Kumar3 ,
I looked at the backend logic, it checks if you can contribute to that knowledge base or not i.e can contribute
check Can contribute section of your knowledge base and see if its meeting the criteria, if not please add/remove appropriate criteria.
if you don't want any criteria and anyone can create articles under this knowledge base please remove all the can contribute criteria.
you can verify knowledge base access using user criteria as below
Hope it helps!
Hi @Akshay Kumar3 ,
I looked at the backend logic, it checks if you can contribute to that knowledge base or not i.e can contribute
check Can contribute section of your knowledge base and see if its meeting the criteria, if not please add/remove appropriate criteria.
if you don't want any criteria and anyone can create articles under this knowledge base please remove all the can contribute criteria.
you can verify knowledge base access using user criteria as below
Hope it helps!
