Hi @devanshsing,
If you're running into limitations with native configurations, especially around incident creation across instances, it might be worth exploring a more robust integration approach.
For more scalable and robust instance-to-instance integration, OpsHub Integration Manager (OIM), a ServiceNow Partner offers:
- No-code configuration of incident, problem, change or any other table sync—across standard and custom fields
- Real-time or scheduled synchronization with built-in conflict handling
- Preservation of comments, attachments, and state transitions across both instances
- Full audit trails and operational transparency, so teams always know what synced and why
If you're aiming for a long-term, enterprise-ready setup that avoids code-based configurations and manual troubleshooting, OIM can help deliver a seamless ServiceNow-to-ServiceNow experience. Try out OIM Community Edition (Free edition of OIM) immediately without requiring a license.
Hope it helps!
