FAILURE: Validations failed. Failed to Order Item.

SifisoN
Giga Contributor

Hello All,

I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test, I am getting this error 'FAILURE: Validations failed. Failed to Order Item'.

Has anyone encountered such error? What can be the solution or workaround?
Any help would be much appreciated!

9 REPLIES 9

SifisoN
Giga Contributor

Hi @Sardash @Ankur Bawiskar I also added the Add Atachment step, it clicks order now and it says submitting... and then the fails by still giving me the same error I had initially :  FAILURE: Validations failed. Failed to Order Item. 

is it possible to get on a Microsoft teams call for further assistance?

@SifisoN

is it working fine when you test manually? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar Yes it is 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@SifisoN 

Since attachment is mandatory and you didn't add Add attachment step, it failed.

Please add that step with some timeout of 10-15 seconds and then try to submit the item

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar 
Even when I add the attachment the mandatory Asterix does not change to Grey/populated it remains red