FAILURE: Validations failed. Failed to Order Item.
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08-06-2025 07:34 AM
Hello All,
I am creating an ATF Test for a Catalog item and the Mandatory Attachment is true for that catalog item. After setting the variable values, I have added the step 'Add Attachments to Form (SP)' to attach an attachment but when I run the test, I am getting this error 'FAILURE: Validations failed. Failed to Order Item'.
Has anyone encountered such error? What can be the solution or workaround?
Any help would be much appreciated!
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a month ago
Hi @Sardash @Ankur Bawiskar I also added the Add Atachment step, it clicks order now and it says submitting... and then the fails by still giving me the same error I had initially : FAILURE: Validations failed. Failed to Order Item.
is it possible to get on a Microsoft teams call for further assistance?
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a month ago
is it working fine when you test manually?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
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a month ago
Since attachment is mandatory and you didn't add Add attachment step, it failed.
Please add that step with some timeout of 10-15 seconds and then try to submit the item
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hi @Ankur Bawiskar
Even when I add the attachment the mandatory Asterix does not change to Grey/populated it remains red