Flows

[MeghanaK8992225]

Hi ,

I want to start learning Flows in ServiceNow, but I do not have any knowledge about them yet.

I would like to understand:

• What is a Flow?

• What is a Trigger?

• What are Actions and the different types of Actions?

• What is Flow Logic?

• What is a Subflow?

• How do we create and use Flows in real-time scenarios?

I want to learn from the basics step by step.
Can anyone guide me on how to start learning Flows properly, with simple explanations and examples?

Thank you.

[Tanushree Maiti]

Hi @MeghanaK8992225 

I will suggest you to complete the onDemand course : Flow Administration (Yokohama) 

You will find all definition/ all your answer  there.

1. Flow->A Flow is an automated process in ServiceNow that executes a sequence of steps when something happens in the system.
2. A Trigger → Initiate the flow
3. Actions → Reusable task/step within a flow- the flow performs
4.  Different types of Actions->

                   Core Actions: Built-in actions provided by ServiceNow (e.g., Approvals, Notifications, Record operations).

                  Spoke Actions: Actions tied to specific applications or integrations (e.g., Slack, Microsoft Teams, Jira integrations).

                Custom Actions: Actions built by developers to perform specific, repetitive tasks not covered by Core/Spoke actions. 

1. Flow Logic → conditions, branching, looping, approvals, waits, etc. Controls the order and conditions under which actions execute.
2. Subflow->A Subflow is a modular, reusable set of actions that can be called by multiple flows. 
3. How do we create and use Flows in real-time scenarios->

Use Case: When a High Priority Incident is created, automatically assign it to the Network group, send an email to the Network support team, and create a related Problem task. 

1. Create the Flow

1. Navigate to Process Automation > Flow Designer.
2. Click New > Flow. Name it: "High Priority Incident." 

2. Configure the Trigger

1. Add Trigger -> Record > Created.
2. Table: Incident.
3. Condition: Priority is 1 

3. Add Actions

1. Action 1 ->Update Record: Select the Incident from the trigger. Set Assignment Group to Network.
2. Action 2 ->Send Email: Configure the recipient and message body.
3. Action 3 ->Create Record: Select Problem Task. 

5. Test and Activate

1. Click Test to ensure it works on a dummy incident.
2. Click Activate to make it active for all future incidents