Global Application Form View Fields Have Disappeared Since Today

[Nazim Ansari]

Hi Community,

We've started experiencing an issue today where all fields on form views within the Global application are no longer being displayed.

Issue Details:

• The issue started today without any intentional changes from our side.
• Form views in the Global scope appear completely blank, with none of the fields being rendered.
• As a result, users are unable to view or edit records.
• This behavior is affecting multiple forms across the Global application.

We're trying to determine whether this is an isolated issue or something more widespread.

Has anyone else experienced this today?

• Could this be related to a recent ServiceNow platform update or a known incident?
• Are there any known workarounds or fixes?

Any insights or suggestions would be greatly appreciated.

Thank you!

[Ankur Bawiskar]

@Nazim Ansari 

which table? custom or OOTB?

screenshots please

was this working fine earlier?

Did you recently upgrade?

[Tanushree Maiti]

Hi @Nazim Ansari 

It could be caused by invalid form sections associated with the default view or conflicting scoped update sets.

Refer KB: KB0697287 Fields not being displayed or is blank in Default View