How an change request approver can delegate that approval to "requested by" manager

[VIKAS MISHRA]

Is it possible that that approver of change request can transfer/delegate that approval to "requested by" user's manager, if yes then how. 

[Medi C]

Hi @VIKAS MISHRA,

You can create records as per your requirements on sys_user_delegate (User Administration > Delegates).

If your requirements is to have the delegation created automatically, then I would suggest creating a flow: when a change request is pending approval (State changes to Assess, Authorize), then create a record accordingly in sys_user_delegate. Please make use of Starts and Ends date fields so that users can't be approving on behalf of each other forever.

[Viraj Hudlikar]

Hello @VIKAS MISHRA 

I am not sure what use case you have here. Also, if delegate is created in this case, it will route all approval for user which has come in to delegate user.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Dr Atul G- LNG]

HI @VIKAS MISHRA 

Yes, it's 100% possible, but the catch is that only the approval gets initiated for new record. There are two plugins:

1. Delegate (OOTB)
2. Granular Delegate (comes with a plugin)

In both cases, you can define the delegate relationship, and when a new change is raised and the approval trigger is activated, it will be sent to the delegate as well. However, delegation will not work for already raised changes or records."