How can we hide a specific Subcategory option from the Subcategory choice list on the Incident form

[Ria]

We have a business requirement on the Incident form to hide one specific Subcategory option when the Category is set to Application. Both fields (Category and Subcategory) are standard choice fields on the Incident table.

We cannot deactivate this Subcategory choice at the dictionary level because:

• The same Subcategory is still needed and actively used in other forms and processes, and
• We are creating a new Catalog Item where this Subcategory must remain visible under the Application category by default.

Because of this, the Subcategory must remain active, but it should be hidden only on the Incident form when Category = Application. All other Subcategory choices must remain available.

Can anyone advise on the best approach to achieve this?

[Ria]

Hi @Tanushree Maiti 

We only need to hide one specific option, and all other 40+ Subcategory options should remain visible as they are.
Do we need to re‑add all 40+ options using g_form.addOption() to achieve this?

[Tanushree Maiti]

No , just test the code and confirm how it is working.

[Ria]

@Tanushree Maiti

I created a client script, but it isn’t working as expected the option is still visible. (refer to attached screenshot)

[Tanushree Maiti]

Hi @Ria ,

In fresh Zurich PDI, removeOption() is not working any more ( though its working in our upgraded old client instance ).

Please follow the steps (using Script include ) as per KB article : 

KB1641021 :Not Able To Remove An Option Using Client Scripts When There Is A Dependent Field. How To Do That?

Note: in one community post someone has confirmed that script include is working fine.

Let me know how it goes @Ria .

[Ankur Bawiskar]

@Ria 

this is an easy requirement with onChange client script and using g_form.removeOption('subcategory','choiceValue');

Note: give exact choice value to remove

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