How can we start conversation with teams chat through service now incident

[Sirishaa]

How can we start conversation with teams chat through service now incident

[Paul Curwen]

I also experienced this issue. This Support article provides the resolution: 

Error 'Invalid Access token. Please check your Credential Alias' when using ServiceNow Microsoft Tea...

Basically one of your users has a bad/invalid OAuth Credential:

1. Go here https://INSTANCENAME.service-now.com/nav_to.do?uri=/oauth_credential_list.do

2. Find the credential for the user who experienced the error which has Name 'Microsoft Teams Chat', and delete that record.

3. The next time the affected user tried to initiate a chat they'll be prompted to login again, which will generate a new OAuth Credential record.

[Sirishaa]

Hi Paul Curwen,

I am not able to access the instancename link you provided to check the credentials.

[Paul Curwen]

Replace INSTANCENAME with your instance name in the below url: 

https://INSTANCENAME.service-now.com/nav_to.do?uri=/oauth_credential_list.do

[Sirishaa]

Not able to access the link provided by you