How to add Approvers manually based on Affected CI in the custom table

[H M Aishwarya1]

Hi,

There is a requirement to add the approvers manually based in the Affected CI. we have a custom table inherited from the existing change_request table. can we add approvers manually by referring to the Affected CI.

Any suggestion would be highly Appreciated!

Thank You.

[Dr Atul G- LNG]

Hi @H M Aishwarya1 

Why are you looking for manual addition? Build a logic in the flow where, if the affected CI is added, the required/respective owner is automatically added as the approver.

[H M Aishwarya1]

Hi,

Actually there is bit change in requirement so when user try to add Impacted CI manually then the group of peope who are associated with that CI should be added as approvers.

[Dr Atul G- LNG]

For that you need to write a BR, and call the users and add them as approver.

https://www.servicenow.com/community/itsm-forum/auto-insert-of-required-approvers-based-on-affected-...