How to show and make a question mandatory when any of four rating questions is below 5 in Survey?

[JackieZhang]

I'm working on a ServiceNow survey and need to implement the following logic:

Question 1, Question 2, Question 3, and Question 4 are rating-scale questions (values 1 to 5).

If any of these four questions has a score below 5, then Question 5 should appear and become mandatory.

I’ve tried several approaches but haven't found a working solution: I couldn't find a "Conditional Visibility" option in the metric form. I used the "Depends on" field, but it only allows me to select one parent question. I need an OR condition across four questions. Any advice or documentation references would be greatly appreciated.

[GlideFather]

Ahoy @JackieZhang,

go to Survey Designer, create the questions - one as a prerequisite and one optional with the conditions from the 1st one.

Something like my draft:

and there select values when the second question is supposed to be visible under the Dependency tab:

This is quite intuitive and easy to achieve, if needed more options, then create more questions and you can do the dependency accordingly.

My example adds a string question but it can be anything, if you want to make it mandatory it is under the Properties tab. A mandatory question with condition will be visible+mandatory only if the conditions are satified.

Then click on Preview survey to validate the behaviour.

Let me know how you progressed

[Tanushree Maiti]

Hi @JackieZhang 

Navigate to Survey > Survey Administration > Surveys.

• Open your survey.
• Configure Dependency on Question 5:
  • Click the Gear Icon (Edit) on Question 5.
  • In the Depends on section, you will need to link Q5 to Q1-Q4
• In the same Configuration panel for Question 5, locate the Mandatory option.
• Set the Mandatory field to True (checked).
• Ensure the Depends On rule is set to trigger when any rating is 1, 2, 3, or 4