How to show and make a question mandatory when any of four rating questions is below 5 in Survey?

JackieZhang
Kilo Sage

I'm working on a ServiceNow survey and need to implement the following logic:

Question 1, Question 2, Question 3, and Question 4 are rating-scale questions (values 1 to 5).

If any of these four questions has a score below 5, then Question 5 should appear and become mandatory.

 

I’ve tried several approaches but haven't found a working solution: I couldn't find a "Conditional Visibility" option in the metric form. I used the "Depends on" field, but it only allows me to select one parent question. I need an OR condition across four questions. Any advice or documentation references would be greatly appreciated.

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@JackieZhang 

with standard OOTB thing not possible

2 approaches

1) modify the "assessment_take2" UI page and handle that, check this. I won't recommend touching OOTB UI page

How to make a sub-question in Survey mandatory? 

OR

2) create multiple Questions for Question 5 and each dependent on each of the Q1, Q2, Q3, Q4 response

Something like this

AnkurBawiskar_0-1778830423522.png

 

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@JackieZhang 

Did you try the above approach?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader