How to show and make a question mandatory when any of four rating questions is below 5 in Survey?
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3 weeks ago
I'm working on a ServiceNow survey and need to implement the following logic:
Question 1, Question 2, Question 3, and Question 4 are rating-scale questions (values 1 to 5).
If any of these four questions has a score below 5, then Question 5 should appear and become mandatory.
I’ve tried several approaches but haven't found a working solution: I couldn't find a "Conditional Visibility" option in the metric form. I used the "Depends on" field, but it only allows me to select one parent question. I need an OR condition across four questions. Any advice or documentation references would be greatly appreciated.
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3 weeks ago
with standard OOTB thing not possible
2 approaches
1) modify the "assessment_take2" UI page and handle that, check this. I won't recommend touching OOTB UI page
How to make a sub-question in Survey mandatory?
OR
2) create multiple Questions for Question 5 and each dependent on each of the Q1, Q2, Q3, Q4 response
Something like this
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Did you try the above approach?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader