How to stop/Restrict SN table wm_task table records are updated by "Guest" user.

[BhagyaK58374570]

HI Team,

Wm_task table records fields are updated by "Guest" user. So we need to stop/restrict the Guest updates in all the tables.

How can I achieve that??

Thanks,

Bhagya

[Rajesh Chopade1]

HI @BhagyaK58374570 

ACLs (Access Control Lists) are the primary mechanism to control table-level and field-level access in ServiceNow. You can create or modify ACLs to explicitly deny write access for the Guest user.

You can create a new ACL or edit an existing one for the wm_task table. 

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[BhagyaK58374570]

Hi Rajesh,

Thanks for your quick replay.

So what i understood is we do not have an OOB ACL's or scripts to restrict the quest user Updates and we need to create as per our requirements whether is is ACL or BR etc..??

Am I correct????

Thanks,

Bhagya

[Ankur Bawiskar]

@BhagyaK58374570 

how and from where are they updating?

what's the trigger for update?

If some script using GlideRecord and updating then even ACLs won't help here as ACLs are not evaluated when you use GlideRecord

If my response helped please mark it correct and close the thread so that it benefits future readers.

[BhagyaK58374570]

Hi Ankur,

Looks like updates came from integration.

Thanks,

Bhagya