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Instance cant start up after refresh.

bettyg
Tera Contributor

‎07-14-2025 02:13 AM

Hi Support, 

I am having difficulty to restart my instance. https://dev314944.service-now.com. 

Would you able to help me restart my instance as i need to do some more testing between servicenow with prisma cloud please. Thank you. 

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-14-2025 02:14 AM

Hi @bettyg 

 

Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9
Tera Sage
Tera Sage

‎07-14-2025 02:24 AM

Hi @bettyg ,

 

There is no support provided by ServiceNow for PDI, so if you are talking about PDI, you have 2 options:-

1. Wait it to be started again.

2. Release this PDI and get a fresh one.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

ServiceNow Rising Star-2025
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