Instance cant start up after refresh.

bettyg · ‎07-14-2025

Hi Support,

I am having difficulty to restart my instance. https://dev314944.service-now.com.

Would you able to help me restart my instance as i need to do some more testing between servicenow with prisma cloud please. Thank you.

Dr Atul G- LNG · ‎07-14-2025

Hi @bettyg

Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9 · ‎07-14-2025

Hi @bettyg ,

There is no support provided by ServiceNow for PDI, so if you are talking about PDI, you have 2 options:-

1. Wait it to be started again.

2. Release this PDI and get a fresh one.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj