Is it possible to display Playbook stages horizontally in SOW Workspace?

Sandeep Goudar · ‎03-05-2026

Hi everyone,

I’m configuring a Playbook in SOW Workspace, but the stages are displayed vertically on the left. I want to display them horizontally at the top, similar to how it looks in Agent Workspace.
Is this UI layout possible in SOW Workspace? If yes, how can it be configured? Is is feasible one?
Please recommend me.
PFA SS:

SOW, My stages/Activity are diplayed Vertically I want my playbook to look like this, Display the stages Horizontally

Thanks,

Sandeep

Dr Atul G- LNG · ‎03-05-2026

Hi @Sandeep Goudar

The issue is that everything is in Workspace and it uses the UI Builder. Making changes there isn’t an easy task, and I doubt we can get it close to what you’re looking for. So my recommendation is to use it as it’s provided by the platform.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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View solution in original post

Dr Atul G- LNG · ‎03-05-2026

Please close the thread by accepting answer.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Ankur Bawiskar · ‎03-05-2026

@Sandeep Goudar

I believe you should keep the thread open so that if any other member has any approach they can share it.

But it's upto you.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎03-05-2026

@Sandeep Goudar

you will have to check how it's implemented in other workspace and then compare.

If lot of changes involved then I will recommend not to do anything

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader