ITSM Implementation simulator{Field mapping when creating a problem from an incident}
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08-22-2025 03:18 AM
So, i am getting this error in the ITSM Implementation simulator (course),
2 REPLIES 2
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08-22-2025 03:23 AM
Hi @nicoleowens
Go to the Application Navigator.
2. Type: sys_properties.LIST
3. In the Name field, search for: com.snc.problem.create_from_incident.attributes
4. Open this property.
5. Check the required attributes that are added here.
do the changes
Save
Validate the task.
****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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05-06-2026 02:11 PM
I've added assignment_group to list but it's still not working. Any other suggestions?