Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer
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an hour ago
Hi Everyone,
We have a Record Producer with following fields:
1300+ Applications (dropdown)
4000+ Problem Types (dependent dropdown)
Knowledge article links shown based on the selected problem type
Manually mapping thousands of applications → problem types → knowledge articles is not scalable and the UI looks cluttered.
Is there a better way to dynamically display relevant knowledge articles or any other approach ?
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