Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer

[ry001062402]

Hi Everyone,

We have a Record Producer with following fields:

1300+ Applications (dropdown)

4000+ Problem Types (dependent dropdown)

Knowledge article links shown based on the selected problem type

Manually mapping thousands of applications → problem types → knowledge articles is not scalable and the UI looks cluttered.

Is there a better way to dynamically display relevant knowledge articles or any other approach ?

[Matthew_13]

Hi,

Manually mapping thousands of combinations is tough. A cleaner approach is:

1. Tag articles with Application and Problem Type, then dynamically show matching articles on the Record Producer.

2. Use dynamic dropdowns / reference qualifiers so Problem Type and Knowledge articles update based on selections.

3. Allow search instead of huge dropdowns to keep the UI clean.

4. Optional mapping table linking Application → Problem Type → Article, pulled dynamically via script.

Quick Note: Tagging plus dynamic filtering is usually the easiest and most scalable solution.

@ry001062402 - Please mark as Solution Accepted and thumbs up find helpful!