Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer

ry001062402
Tera Contributor

‎11-28-2025 04:04 AM

Hi Everyone,

 

We have a Record Producer with following fields:

 

1300+ Applications (dropdown)

 

4000+ Problem Types (dependent dropdown)

 

Knowledge article links shown based on the selected problem type

 

Manually mapping thousands of applications → problem types → knowledge articles is not scalable and the UI looks cluttered.

 

Is there a better way to dynamically display relevant knowledge articles or any other approach ?

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Matthew_13
Kilo Sage

2 weeks ago

Hi,

Manually mapping thousands of combinations is tough. A cleaner approach is:

  1. Tag articles with Application and Problem Type, then dynamically show matching articles on the Record Producer.

  2. Use dynamic dropdowns / reference qualifiers so Problem Type and Knowledge articles update based on selections.

  3. Allow search instead of huge dropdowns to keep the UI clean.

  4. Optional mapping table linking Application → Problem Type → Article, pulled dynamically via script.

Quick Note: Tagging plus dynamic filtering is usually the easiest and most scalable solution.

@ry001062402 - Please mark as Solution Accepted and thumbs up find helpful!

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