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Need Scalable Solution for Dynamic Knowledge Article Display in Record Producer

ry001062402
Tera Contributor

Hi Everyone,

 

We have a Record Producer with following fields:

 

1300+ Applications (dropdown)

 

4000+ Problem Types (dependent dropdown)

 

Knowledge article links shown based on the selected problem type

 

Manually mapping thousands of applications → problem types → knowledge articles is not scalable and the UI looks cluttered.

 

Is there a better way to dynamically display relevant knowledge articles or any other approach ?

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