Not able to see the feilds under kb_view

[avinash1289]

Not able to see the feilds under kb_view

[SVimes]

Can you clarify what you are expecting to see so we can understand what exactly you are missing?

[avinash1289]

I have created a new Knowledge Base (KB) article for the AI Bot and added new fields to the KB article form. The article is being created successfully when I submit the form. However, when I view the KB article in the Service Portal, I am unable to see the newly created fields.

Do you have any idea ?

[SVimes]

I want to make sure I'm understanding the process you are following for creating the article. What that LOOKS like is you are using an article template as part of creating the article. However, what I am READING is you added custom fields to the kb_knowledge form. That being said, please explain exactly how you created the article.