PDI dev304110 Still Offline After One Week – Known Infrastructure Issue

[gilbertelin]

Hello ServiceNow Team,

I am following up regarding my Personal Developer Instance (dev304110).

My instance has now been offline for one week. Initially, I received the message that there was an internal error, and later the portal indicated that my PDI was temporarily hibernating due to an infrastructure issue.

The status is still Offline, and the only available action is "Release instance."

This PDI contains several practice applications, including an important Korean Apartment Maintenance project that I have spent a significant amount of time building.

Could you please let me know:

1. Is my PDI recoverable?
2. Is there an estimated timeline for resolving this issue?
3. Should I continue waiting, or should I release the instance and request a new PDI?

I would appreciate your guidance before releasing the instance, as I do not want to lose my work if recovery is still possible.

Thank you for your assistance.

[gilbertelin]

Hello @Aditya,

Thank you for sharing your experience and for your encouragement.

I waited for more than 10 days, hoping my PDI would recover automatically. Unfortunately, it remained offline the entire time. Since I wanted to continue learning ServiceNow, I finally decided to release my PDI.

At the moment, my Developer Portal shows "Waitlisted for instance," so I am now waiting for a new Personal Developer Instance to be provisioned.

Thank you again for taking the time to respond and share your experience. I really appreciate your help.

Regards,
Gilbertelin